TiviMate Support

Welcome to the TiviMate IPTV Player Support Page. TiviMate IPTV Player has dedicated to providing you with the best possible user experience. If you have any questions, concerns, or issues while using this app, our team of experts is here to help you. Simply drop a comment below, and our knowledgeable representatives will be happy to assist you in a timely manner.

In addition to receiving support, our support page also serves as a platform for users to share their experiences and help one another solve issues they may encounter while using TiviMate IPTV Player. We encourage our users to join our social media profiles on Facebook and Telegram to stay up to date on the latest news and updates regarding our app.

Common Issues with the TiviMate IPTV Player

Just like any other software, TiviMate IPTV Player may encounter errors from time to time. These errors include Stream Not Available, Invalid URL, Loading Error, Buffering Issues, Playlist Import Error, Tivimate Parser Exception, No Sound, and No Picture. Various factors can cause these errors, such as poor internet connection, outdated software, incorrect login credentials, and more.

To address these issues, users can take several steps to resolve them. Clearing the cache and updating the TiviMate IPTV Player app on their device are among the most effective solutions. By following these simple steps, users can quickly get back to enjoying their favorite shows and movies without experiencing any further interruptions.

Last Words

We value our users’ feedback and strive to continuously improve our app. Thank you for choosing TiviMate IPTV Player, and we look forward to serving you on our support page.

Join our Social Media Profiles

Tivimate FaceBook Group

Tivimate Facebook Page

30 thoughts on “TiviMate Support”

  1. I paid for tv mate companion for the lifetime deal. I am unable to unlock the premium guide. I did notice that when I’m at the area where I paid for the lifetime subscription i mistakenly left off the “n” at the .net part of my e-mail address. How can I get things corrected an have the ability to unlock the premium? Please help.

  2. I have purchased the tvmate 4 month plan and have recieved no instruction or codes. I also purchased tv mate companion and when i try to unlock the premium guide I get “no valid order notice. could someone please help me.

  3. I can’t see Iptv under Tivimate premium on more than one device
    On other devices (tv box or tv) even I see my playlist, I can’t start any movie or tv show , it ask me to pay for the premium.
    Please help

  4. Hi,

    I can enter my service. But when trying to watch any canal it give me a 401 error. Amazon Firestick 4k max. Cleared the cache, used a VPN, did a reset of the router & the Firestick, put something in the user agent option. Nothing worked. I am in the first day of the trial week. If I cant solve the problem will cancelbthe suscription. Thanks

  5. warum geht tivimate auf google tv nicht? auf einer android tv box die daten eingegeben und es läuft tip top.. wieso geht es auf einer google tv box nicht ( strong leap s-3)?

  6. Hello
    I can get access to my tivimate premium account. I bought the lifetime membership and it wouldn’t let me login and then I bought the yearly subscription and not even a month in it did the same thing not letting me login. I’ve sent emails to you guys and no response, so I hope someone answers this quickly and get back to me ASAP. Thanks

  7. Hi, I have a lifetime subscription to tivimate premium but I changed my principal email address and would like to change it in my tivimate account, how can I do it?

  8. Hello, I have a subscription to but it is not working anymore. If I log and click on buy, it wil say it’s already purchased using a other account?

    Im using the same account on my Google tv and in my Google subscriptions it’s active.

    How van I fix it?

  9. hi
    can you help me explaine how to extend the subscription with tivimate iptv player.
    i cant find it anywhere in my google appstore. it just says that it has expended and not how to extend it.

  10. Hi I purchased my premium acct an it says the password is wrong. I put in an email that I dont have as it said my original email was in use! Now I cant login but was charged for it. Can you help please?

  11. Hi
    Just got a 1 year subscription and I have a TV guide, but no rewind, no recording and buffering on shows! Emptied cache, rebooted router, still nothing, can you help me fix.

  12. I have TiviMate Premium and have devices that I need to de-register as I no longer use those devices. I am at maximum of my 5 devices, and wish to delete 2-3 devices. I need to see the device names that are registered in order to figure out which ones need to be deleted and how to rename the remaining devices.
    Thank You in advance


  13. I can’t upgrade at all
    I normally use iPhone device
    however I’ve tried on an android and still can’t make payment
    so I’ve tried on this page and still no luck
    I love tivimate and want to upgrade but its impossible!
    can you send a link that works I just want to pay the fee and upgrade

  14. I have purchased the one time subscription and can use premium on four devices but when I try to unlock premium on my fifth device it says no valid order. Can you help please

  15. I have purchased the lifetime subscription for premium 12 months ago. I am using it in four devices but when I try to add the fifth it says no valid order. Can you assist please.

  16. Hallo,
    ich habe einen Account über tivimate companion gemacht, kann mich aber über die tvmateapp nicht anmelden.
    Kann mir jemand helfen?
    LG Werner


Leave a Comment